New release of VS Agent flash standalone application has been integrated with Windows TAPI. It enables users to makes calls directly from Outlook and other applications that use TAPI. Also for the incoming calls the VS Agent can identify caller ID and display the name associated with the contact from Outlook. The VSAgent can be downloaded from http://www.calltopbx.com/updates/VoipSwitchAgent.air After installation start VoipswitchAgentWindowsExtension.exe to install telephony line under Windows, this file is in the installation directory (by default Program files/Voipswitch/VSagent/). To run VSagent also Adobe Air has to be installed on a PC. The package can be downloaded from http://get.adobe.com/air/ Short video showing the VSAgent with Outlook can be viewed here http://www.youtube.com/watch?v=Q6Gc_oaQdL8